Shipping policy

 

Thank you for choosing IMNTU Store for your shopping needs. We strive to provide you with the best products and excellent service. Please take a moment to review our shipping policy for a seamless shopping experience.

**FREE SHIPPING ON ALL ORDERS:**
At IMNTU, we are pleased to offer free shipping on all orders. Whether you're located in the UK or anywhere else in the world, we've got you covered. No minimum purchase is required to enjoy this benefit.

**SHIPPING TIMEFRAME:**
Our shipping time typically ranges between 7 to 14 days for orders within the UK. For international orders, the shipping time is also estimated to be within this timeframe. Please refer to the delivery information provided for each product for more specific details.

**TRACKING INFORMATION:**
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track the status of your order and estimated delivery date.

**ORDER PROCESSING:**
Orders are typically processed within 1-2 business days after payment confirmation. Please ensure that your shipping address is accurate to avoid any delays in delivery.

**CUSTOMS & IMPORT TAXES:**
IMNTU Store covers any customs and import taxes for orders shipped within the United Kingdom. You won't be subjected to any additional charges upon delivery.

**ORDER CANCELLATION:**
You have the flexibility to cancel your order without incurring any penalties. However, to be eligible for cancellation without charges, please make sure to notify us within 24 hours of creating your order. If your item has already been shipped, you can still cancel by sending us an email with the subject line "CANCEL."

**ADDRESS CORRECTION:**
In case you have entered an incorrect shipping address, simply reply to your order confirmation email with the correct information. Please notify us immediately via email. If the address correction request is received within 24 hours and the item has not been shipped, we will make the necessary changes.

**DAMAGED ITEM POLICY:**
While we take every precaution to ensure that your order reaches you in perfect condition, we understand that occasional mishaps may occur during transit (1 in 1000 cases). If your item arrives damaged, please contact us promptly with the following information:
- Your order number.
- A picture of the damaged product.
Upon receipt of this information, we will promptly send out a replacement free of charge.

**UNANSWERED QUESTIONS:**
If you have any questions that haven't been addressed in our policies or FAQs, please feel free to reach out to us. We are committed to providing excellent customer service. Contact us, and we'll do our best to respond to your query within 24 hours.please feel free to reach out to our customer support team at support@imntu.com

Thank you for shopping at IMNTU!